Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we collect details you actively share. This includes your name, business name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are also collected when you place orders, though they are processed securely via our payment partners.

For our corporate clients, we may gather additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us deliver a service that is tailored to your corporate needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and your navigation through our site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill floral orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure satisfaction with our service.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and replying to your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-identifying information to understand market trends and enhance our operations. For example, we might analyze which arrangements are most popular across seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who help us deliver our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in New York and across United States.

Data Security and Protection

We treat data security with utmost seriousness and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to defend against threats.

We also employ physical security measures to protect our office systems, and restrict access to personal information to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems — this information is managed by certified payment processors specializing in secure financial transactions.

While we implement strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards possible.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to what we hold about you, ask us to correct inaccuracies, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal obligations. Order records are kept for accounting and warranty reasons, while marketing preferences remain until you request removal.

When your information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United States business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain website features.

Essential cookies are necessary for the site to function properly – they enable basic features like navigation and secure access. These cookies do not collect personally identifiable information and are enabled automatically when you use our site.

We employ analytics cookies to understand how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individual users.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Pearl Grove Frame undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure that your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United States, and data is stored and processed within United States jurisdiction. However, some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United States data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United States's digital economy.